Helpdesk and work tracking
TISYM
A freely available system for managing projects, tickets, tasks and customer communication. Runs in any web browser and has its own customer zone. You can also control it in plain everyday language through an AI assistant.
With artificial intelligence
Ask about your tickets like you would ask a colleague
Ticket operations via chat
“Which tickets are critical and waiting more than 48 hours?” or “Summarize today’s priorities.”
Works with regular ChatGPT
Through the MCP interface with secure sign-in, ChatGPT and Claude can connect. The AI sees only what the signed-in user may see.
Fast operational analysis
Team workload, recurring issue types and suggestions to improve your helpdesk.
Smarter customer communication
Suggested replies, summaries of long threads and a consistent tone across the whole team.
Features
What it can do
- Tickets and tasks with workflow and status history
- Projects and customers with company registry lookup
- Customer zone for submitting and tracking requests
- Integrated email client
- Work reports and time tracking
- PDF invoices, recurring invoices and price list
- Matching bank statement payments to invoices
- MCP server for AI assistants