TISYM
Helpdesk system for managing tickets, tasks and customer requests with AI support
Helpdesk system for managing tickets, tasks and customer requests with AI support
Freely available system for managing projects, tickets, tasks and customer communication with AI assistant support. Simple and intuitive controls, everything accessible via web browser from anywhere on the internet.
Management of customers, projects, tickets and tasks. Overview of resolution status, work reports, invoice generation and integrated email client.
A separate customer section allows customers to submit requests, track their status and communicate with the resolvers.
TISYM supports AI assistants through MCP (Model Context Protocol), so you can work with tickets, projects and customer communication in natural language and automate repetitive support workflows.
Ask: "Which tickets are critical and waiting more than 48 hours?" or "Summarize today's priorities."
AI helps with ticket classification, priority suggestions, draft responses and context preparation for resolvers.
AI evaluates team workload, recurring issue types and suggests improvements to helpdesk processes.
Suggested replies, long thread summaries and consistent communication style across your support team.
Customer records with ARES lookup
Person and contact management
Project management
Ticket and task management
Time tracking
Invoice generation to PDF
Price list management
Integrated email client
Separate section for customers
Overview of all changes and actions
Register at www.tisym.com and start using the system immediately. No installation, no fees for trial.